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Knowledge Hub / Compliance & Accounts

Compliance & Accounts

Information and resources to assist brokers with compliance, documentation and account enquiries.

Compliance & Accounts

Need Assistance?

Our team is here to help with any questions you may have. 

Access Quay’s key compliance and account documents, including policy information, broker registration, remittance details and other resources to support your day-to-day dealings with us.

Forms & Documents

Terms & Conditions of Trade

PDF

Download
Privacy Policy 

PDF

Download
Complaints Policy 

PDF

Download
Remittance Details

PDF

Download
Family Violence & Vulnerable Customers Policy

PDF

Download
General Insurance Code of Practice

PDF

Download
Financial Hardship Policy 

PDF

Download
New Broker Registration 

PDF

Download
Marine Insurance Act

PDF

Download
Stamp Duty Exemption Form 2026

PDF

Download
Marine Stamp Duty Rates

PDF

Download

News & Updates 

Keep up to date on what's happening at Quay, current embargoes, new products and more.

Accounts Support

Speak to accounts relating to remittance, broker accounts and related questions. 

Claim Notification

Notify us of an incident or claim as soon as possible so we can support you through the claim. 

Not Registered Yet?
Register for access to our broker quoting system and manage your policies more efficiently. 

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