Financial Services Guide
Who provides the services described in this Financial Services Guide (FSG)?
Quay Marine Insurance Pty Ltd (Quay) (ABN 82 010 671 851) is an Authorised Representative (AR 001 265 363) of Quay Marine Holdings Pty Ltd (Oceanic) (ABN 82 010 671 851; AFSL 238271)
What are our Contact Details?
Address: 128B Tingal Road, Wynnum, QLD 4178
Phone: 07 3370 2522
What information is in this FSG?
This FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:
how we and others are paid.
any potential conflict of interest we may have.
our internal and external dispute resolution procedures and how you can access them.
From when does this FSG Apply?
This FSG applies from 27th March 2023 and remains valid unless another FSG is issued to replace it
How can you instruct us?
We do not provide advice or any service directly to the public. If you require advice on any Quay products, you should contact your General Insurance Broker
Who is responsible for our Financial Services?
Quay is an authorised representative of Quay Marine Holdings Pty Ltd who is responsible for the financial services Quay provides and the distribution and content of this FSG.
Quay Marine Holdings Pty Ltd holds a current Australian Financial Services Licence 238271. The contact details for Quay Marine Holdings are:
128B Tingal Road
Wynnum QLD 4178
P: 07 3370 2522
Do we have any material relationships or associations with insurers who issue the insurance policies or any other material relationships?
Quay has an exclusive arrangement with NTI Limited (ABN 84 000 746 109: AFSL 237246) and non-exclusive arrangements with some Insurers. Under these arrangements, Quay is not a Shareholder of any distribution partner.
Will I receive tailored advice from Quay?
Quay does not provide advice directly to the public but we have distribution arrangements with a number of Insurance Brokers. The advice we provide is general in nature and we do not provide personal advice. The advice we provide does not take into consideration any of your particular objectives, financial situation or needs. For this reason, before you act on our advice you should consider the appropriateness of the advice taking in to account your own objectives, financial situation and needs.
Before you make a decision about whether to acquire any policy, we recommend you should obtain and read the Product Disclosure Statement for the policy.
What information do you maintain in my file and can I examine my file
We do not provide advice or have direct personal contact with the public. Therefore, we do not hold any information, including personal information about you.
How will I pay for the services provided?
You do not pay us any amount for our services. We receive payment from our Brokers for Insurance policies that we distribute.
How are commissions, fees or other benefits calculated for providing the financial services?
Quay may receive between 10-15% of the premium as commission for each policy issued by Quay. This is paid to us by our Insurers. Quay may also charge an Administration Fee for the issuing and ongoing management of the policy which includes management of any claims incurred.
What should I do if I have a complaint?
In the unfortunate event that you are not satisfied with any of the following, please contact us immediately on 07 3370 2522
One of our Products
Our Service or the service of one of our agents, loss adjusters, claim investigators or
Our own decision on your claim
We will endeavour to resolve your complaint to your satisfaction. However, in the event that you are not satisfied with the outcome you will be referred to a person who has authority to deal with it as soon as possible. Our internal dispute resolution process is a free service to our customers and will handle your complaint quickly with honesty and fairness.
Your complaint will be investigated on your behalf and we will try and reach a satisfactory outcome. We will respond within 30 days from when your complaint was received as is the requirement of the General Code of Practice.
If we have been unable to resolve your complaint to your satisfaction, you are able to refer the matter to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (Freecall)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
What arrangements do we have in place to compensate clients for losses?
Quay has professional indemnity insurance policy in place. The PI Policy covers Quay and its employees for claims made against them by clients as a result of their conduct in the provision of Financial Services. The PI Policy also covers Quay for claims relating to the conduct of former employees/representatives who no longer work for Quay.
If you have any further questions about the financial services Quay provides, please contact us on the contact details provided at the beginning of this FSG.